Refund policy

Would you like to return a product? You can. A few conditions apply.

Return conditions:

• Cancelling: You can cancel your order up until the moment it has been shipped, through your order overview.
• Returns: Products with a shelf life can only be returned unopened and undamaged. Our products are sealed for reasons of health protection and hygiene. If the seal has been broken after delivery, the right of withdrawal no longer applies to that product. As long as the seal is intact, you can simply return it.
• Cooling-off period: Every purchase through our webshop (distance selling) comes with a statutory cooling-off period of 30 days. The period starts on the day after you, or a third party designated by you who is not the carrier, have received the last item of the order. After those 30 days, the right of withdrawal expires.
• Costs: Our return portal provides you with a free return label. If you choose a different shipping method yourself, those costs are yours. Returns are also free if a product was delivered incorrectly, is defective, or is past its expiry date on receipt (our products generally have a shelf life of around 12 months at the time of purchase).
• Refund: The purchase amount, including standard shipping costs, will be refunded as soon as possible and no later than 14 days after the day on which you notified us of your withdrawal. If you chose a more expensive shipping method than our standard option, we refund the standard costs. We may withhold the refund until we have received the products back, or until you have shown that you have sent them back, whichever comes first.
• How to withdraw: Notify us through the return portal below, or with a clear statement by email to info@ekopura.com. You may use the model withdrawal form from our terms and conditions, but you are not required to.

If you are not happy with a product or with the taste, get in touch with us and we will look at what we can do for you.